About Me
Hi, I’m Stuart Gibson! 🚀 I’m a lifelong learner, training facilitator, and instructional designer who thrives on helping others grow. Whether it’s through facilitating training sessions, designing engaging learning experiences, or mentoring new talent, I’m always excited to support others on their journey to success.
My Journey into Training Facilitation & Instructional Design In 2021, I officially stepped into the world of training as a Training Facilitator at Firstsource Solutions Ltd—and I’ve loved every minute of it! Initially, I worked in the sales training team for a broadband company, where I developed my facilitation skills, ensuring that training was engaging, adaptable, and effective for a wide range of learners.
From there, I expanded into customer service training, helping new hires develop the skills needed to handle complex customer interactions with confidence.
After a period of returning to frontline customer support, I took a new challenge in the energy sector—a completely different field but one that has been incredibly rewarding.
Diving into the Energy Sector: A New Challenge 🔋 For eight months, I worked directly with energy customers, handling complex billing queries, supporting vulnerable customers, and helping resolve debt issues before they escalated. This gave me first-hand experience in the challenges customers face and deepened my understanding of the British energy market.
Now, I’ve returned to the training department, where I facilitate new hire training for energy sector employees. My role involves helping new employees navigate: ✅ Smart meters & energy efficiency ✅ Complex billing & account management ✅ Supporting vulnerable customers ✅ Debt resolution & financial assistance programs
It has been a challenging but uplifting experience, and it’s a privilege to see so many skilled professionals pass through my training sessions and grow into their roles.
Expanding into Instructional Design 🎨 Beyond facilitation, I’ve had the opportunity to design training programs that optimize learning while reducing time-to-competency. My team was tasked with creating a three-week induction program for broadband sales and service reps—but through strategic instructional design, we successfully optimized it to two weeks while maintaining the same high competency standards.
We achieved this by leveraging: 🎯 Articulate Storyline 360 & Rise 360 🎯 Scenario-based learning & real-world simulations 🎯 Engaging activities tailored to different learning styles
Beyond Work: My Passions & Interests 📚 I’ve always been drawn to learning, creativity, and storytelling—which extends into my personal projects. I’ve run two e-commerce ventures—one focused on tech & gadgets (think retro gaming consoles!) and another dedicated to Game of Thrones merchandise. Each venture taught me valuable lessons about innovation, perseverance, and customer engagement.
I’m also passionate about epic fantasy books (Brandon Sanderson’s Cosmere, The Wheel of Time), 3D printing, home brewing, and digital content creation.
At the heart of it all, I love helping others grow—whether it’s training new hires, mentoring colleagues, or designing learning experiences. Seeing people develop their skills and gain confidence is what drives me every day.
🔹 If you’re interested in training, learning design, or instructional technology, I’d love to connect!
📩 Prefer email? Reach out at sgidandfacilitation@gmail.com 🔗 Let’s connect on LinkedIn: Stuart Gibson on LinkedIn
🚀 Thanks for stopping by—excited to continue this journey of learning and growth!